IT Support Technician

Contract | Hybrid | Edmonton, AB
$30.00 – $35.00/hour

About the Role

Our client is seeking an experienced and customer-focused IT Support Technician (Tier 1) to join their team on a short-term contract basis. This role is responsible for providing day-to-day technical support to internal employees, handling onboarding and offboarding processes, supporting Microsoft environments, and assisting with hardware and user administration. The successful candidate will play a key role in supporting approximately 325 internal users across multiple locations while ensuring smooth IT operations and exceptional internal customer service. This is an excellent opportunity for a technically strong and organized IT professional who thrives in a fast-paced support environment.

Details

Job Title: IT Support Technician (Tier 1)
Term: 2-Month Contract
Schedule: Monday–Friday | 8:00 AM – 4:00 PM
Work Arrangement: Hybrid – Monday & Friday work from home | Tuesday–Thursday in office
Compensation: $30.00 – $35.00/hour
Start Date: ASAP

Key Responsibilities

• Technical Support & Troubleshooting

  • Provide Tier 1 technical support to internal employees across the organization

  • Troubleshoot login, email, Microsoft Teams, desktop, and hardware-related issues

  • Resolve approximately 15–20 support tickets daily through the Freshservice ticketing system

  • Escalate complex technical issues to senior IT personnel as required

  • Provide professional, calm, and solution-focused support to employees experiencing technical issues

• User Administration & System Support

  • Set up and configure laptops, user accounts, and mobile devices for new employees

  • Manage onboarding and offboarding activities, including user permissions and access changes

  • Support Active Directory and Microsoft 365 administration tasks

  • Assist with Azure-related user administration and support

  • Ship and coordinate laptop setups for remote branch employees

• IT Operations & Collaboration

  • Support approximately 325 internal users across multiple locations

  • Work closely with the existing IT support team in a collaborative office environment

  • Maintain accurate support documentation and ticket updates

  • Assist with high-volume onboarding and workforce ramp-up activities

The Ideal Candidate

• Required

  • 5+ years of IT support or helpdesk experience

  • Strong working knowledge of Azure, Active Directory, Microsoft 365, and Windows environments

  • Experience with onboarding/offboarding and hardware provisioning

  • Previous experience using ticketing systems

  • Strong troubleshooting and problem-solving abilities

  • Excellent communication and phone support skills

  • Ability to manage multiple support requests in a fast-paced environment

How to Apply

Please submit your resume to Jobs.WestEdmontonAB@ExpressPros.com.

Important Note

We do not charge fees during the hiring process. All legitimate offers will include an interview. If you receive suspicious outreach, especially through social platforms or messaging apps, report it to local authorities or reach out directly to us.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.